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Red Cross Store FAQs


How does my purchase benefit the American Red Cross?

A portion of proceeds from the sale of all products funds the lifesaving mission of the American Red Cross.


Where can I purchase Health and Safety course materials?


To purchase Red Cross course materials not found on Red Cross Store, visit shopstaywell.com


Are your products latex-free?

All Red Cross products, including gloves and bandages, are LATEX-FREE.


What if the item I want is out of stock?


If the item you want is unavailable, please refer to the product page for the expected back-in-stock date. We strive to keep this information as current as possible. We regret we can no longer accept backorders.


What is your warranty policy? 


Most products sold on Red Cross Store do not come with a warranty. Items without a warranty must be returned within 30 days of purchase if damaged or defective.

Exceptions:
  • AED Training Devices- American Red Cross AED Training Devices (stock nos. 321298, 321295, and 321299) include a 6 month warranty. Customers must show proof of purchase by providing the original order number in order to return or exchange defective devices. 
  • Eton radios- Defective Eton emergency products (stock nos. FR160, FR360, FR600, ARCPT300W, ARCPT200W, ARCPT100W) can be returned or exchanged to Red Cross Store within our 30-day return policy. After 30 days, consult the enclosed warranty to determine how to return or exchange a defective radio directly to Eton. If you purchased an earlier model that is now discontinued (stock nos. FR250, FR350, FR450, and FR405), contact Eton directly

Do you sell refills or replacement parts?
Do you offer quantity discounts?


Quantity discounts are not available for most products. To inquire further about our policy, email customerservice@redcrossstore.org.



Can I become a distributor?

If you are interested in becoming a distributor for Red Cross products, please contact customerservice@redcrossstore.org.



Can I become a supplier?

Red Cross Store does not work directly with non-contracted suppliers. Potential suppliers should fill out the online supplier registration form. Your registration will be forwarded to our Supply Chain Management group. If there is a need for your product or service, they will contact you directly.



How do I contact Customer Service?

Contact us Monday-Friday, 9:00 AM- 5:00 PM EST, by email at customerservice@redcrossstore.org or phone at 1-877-400-2286.


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