We are unable to modify orders that have already been submitted. We cannot add items, change items or change shipping address or shipping method once orders have been submitted. If you've placed an order and realize it is incorect we can cancel the order, if it has not already shipped, and place a new order.
How do I cancel my order?
We can cancel any order that has not shipped. To cancel your order please contact Red Cross Store customer service at 877-400-2286. Please have your order number ready. Once an order has entered the shipping process it cannot be cancelled.
What is your return policy?
Once you receive your order from the Red Cross Store, please open the box(es) and inspect your order even if you do not intent to use the supplies immediately. If there is any error in your shipment or if you are missing items from your order please contact customer service so we can fix our mistake.
The Red Cross Store has a 30-day return policy for unwanted items in new, unused condition. If you have an order you'd like to return, please contact customer service for instructions. Refunds will be issued to your original method of payment within 7-10 business days after receiving the return to our warehouse. Please note shipping charges will not be refunded for unwanted items.
Bookstores may return overstock text books up to 180-days from date of receipt.
Electronic Textbooks and other digital materials are non-refundable.
Some clearance items may be final sale and thus non-returnable. Any item that is final sale will include a note in the item description.
What is your return address?
For items from the Red Cross warehouse, please ship return form and item to:
Red Cross Store
4005 WestFax Drive, Unit F
Chantilly, VA 20151
For items from First Aid Only, please ship return form and item to:
First Aid Only, Inc.
11101 NE 37th Circle
Vancouver, WA 98682
What is your warranty policy?
Most products sold on the Red Cross Store do not come with a warranty. Damaged or defective items without a warranty must be returned within 30-days of purchase.
AED Training Devices
American Red Cross AED Training Devices include a 12-month warranty. Customers must show proof of purchase by providing the original order number and the lot number from the back of the AED device in order to return or exchange defective devices. Please note that the 12-month warranty applies to the AED Trainer only, the AED Trainer pads do need to be replaced periodically once they no longer adhere to the manikins.
Defective Eton emergency products can be returned or exchanged with the Red Cross Store within 30-days of receipt. After 30-days, consult the enclosed warranty to determine how to return or exchange a defective radio directly to Eton. If you purchased an earlier model that is now discontinued contact Eton directly at www.etoncorp.com.